Privacy Policy

This Privacy Policy explains how DeGigs(“we”, “us”) collects, uses, stores and shares personal information when you use our services.

1. Information we collect

Account information

When you create an account on DeGigs, we collect:

• Name, email address and password
• Profile information (bio, location, contact details)
• Account type (artist, organizer, or both)
• Payment information, processed securely through our payment partners

Content and media

Artists may upload:

• Music files, photos and promotional materials
• Performance history and portfolio information
• Calendar and availability data
• Pricing and service offerings

Usage data

We automatically collect:

• Device information and IP addresses
• Browser type and operating system
• Pages visited and features used
• Search queries and interaction patterns

2. How we use your information

Platform services

• Creating and maintaining your account
• Facilitating connections between artists and organizers
• Processing bookings and payments
• Providing customer support
• Sending important platform updates

Improvement and analytics

• Analysing platform usage to improve features
• Personalising your experience and recommendations
• Detecting and preventing fraud or abuse
• Conducting research and analytics

Marketing (with consent)

• Sending promotional emails about new features
• Notifying you about relevant opportunities
• Sharing industry insights and tips

3. Information sharing

We do not sell your personal information. We may share information in these limited circumstances:

With other users

• Profile information you choose to make public
• Messages and booking communications
• Reviews and ratings you provide or receive

With service providers

• Payment processors for transaction handling (Stripe)
• Cloud storage providers for data hosting
• Email service providers for transactional communications
• Analytics providers for platform improvement

Legal requirements

• When required by law or court order
• To protect rights, property or safety
• In connection with legal proceedings

4. Data security

We implement industry-standard security measures:

• Encryption. Data is encrypted in transit and at rest.
• Access controls. Limited access on a need-to-know basis.
• Regular audits. Security assessments and penetration testing.
• Secure infrastructure. Hosting with reputable cloud providers.
• Incident response. Procedures for handling security breaches.

5. Your rights

Under GDPR and other privacy laws, you have the right to:

• Access. Request a copy of your personal data.
• Rectification. Correct inaccurate or incomplete data.
• Erasure. Delete your account and personal data.
• Portability. Export your data in a readable format.
• Restriction. Limit how we process your data.
• Objection. Object to certain types of processing.

To exercise these rights, contact us at contact@degigs.com.

6. Data retention

We retain your data only as long as necessary:

• Active accounts. While your account remains active.
• Deleted accounts. 30 days for account recovery.
• Business records. 7 years for tax and legal requirements.
• Support tickets. 3 years for quality assurance.
• Analytics data. Anonymised after 26 months.

7. International transfers

DeGigs operates within the European Union. Your data may be transferred to and processed in other EU member states as part of providing our services. All processing is carried out in compliance with GDPR and EU data protection standards. We ensure adequate protection through:

• European Commission adequacy decisions
• Standard Contractual Clauses (SCCs)
• Binding Corporate Rules, where applicable
• Your explicit consent, when required

8. Cookies and tracking

We use a minimal set of cookies necessary to authenticate sessions and to remember your preferences. See our Cookie Policy for details.

9. Changes to this policy

We may update this Privacy Policy from time to time. When we make significant changes:

• We will notify you by email if you have an account
• We will post a notice on our website
• We will update the “last updated” date
• We will provide a summary of changes for major updates

10. Contact

Questions about this policy, or want to exercise your rights? Email us at contact@degigs.com.

You also have the right to lodge a complaint with your local data protection authority if you believe we have not adequately addressed your privacy concerns.