Privacy Policy

This Privacy Policy explains how Degigs(“we”, “us” or “our”) collects, uses, stores and shares personal information when you use our services.

1. Information we collect

Account information

When you create an account on Degigs, we collect:

• Name, email address and password
• Profile information (bio, location and contact details)
• Account type (artist, organizer, or both)
• Payment information, processed securely through Stripe, our payment service provider. Degigs does not store your full payment card details.

Content and media

Artists may upload:

• Music files, photos and promotional materials
• Performance history and portfolio information
• Calendar and availability data
• Pricing and service offerings

Usage data

We automatically collect:

• Device information and IP addresses
• Browser type and operating system
• Pages visited and features used
• Search queries and interaction patterns

2. How we use your information

Platform services

• Creating and maintaining your account
• Facilitating connections between artists and organizers
• Processing bookings and payments
• Providing customer support
• Sending important platform updates

Improvement and analytics

• Analysing platform usage to improve features
• Personalising your experience and recommendations
• Detecting and preventing fraud or abuse
• Conducting research and analytics

Marketing (with consent)

• Sending promotional emails about new features
• Notifying you about relevant opportunities
• Sharing industry insights and tips

3. Information sharing

We do not sell your personal information. We may share information only in the following circumstances.

With other users

• Profile information you choose to make public
• Messages and booking communications
• Reviews and ratings you provide or receive

Public artist profiles and search engines

Artist profiles are public pages that can be viewed without an account and may be indexed by search engines such as Google.

This means the information you choose to make public (such as your artist name, bio, media, genres and pricing) may appear in search results outside Degigs.

There is currently no option to exclude an active artist profile from search engine indexing while keeping it active on the platform. If you no longer wish your profile to be publicly accessible, you may deactivate or delete your account.

With service providers

• Stripe (payment processing)
• Cloud hosting providers
• Email service providers
• Analytics providers

Legal requirements

We may disclose information:

• When required by law or court order
• To protect rights, property or safety
• In connection with legal proceedings

4. Data security

We implement industry-standard security measures, including:

• Encryption of data in transit and at rest
• Access controls on a need-to-know basis
• Regular security reviews
• Secure cloud infrastructure
• Incident response procedures

5. Your rights

Under the GDPR and other applicable privacy laws, you have the right to:

• Access your personal data
• Rectify inaccurate or incomplete information
• Erase your personal data
• Export your data in a portable format
• Restrict certain processing activities
• Object to certain types of processing

To exercise any of these rights, please contact us at:

contact@degigs.com

6. Data retention

We retain personal data only for as long as necessary.

• Active accounts: While your account remains active.
• Deleted accounts: Up to 30 days before permanent deletion.
• Business records: 7 years to comply with tax and legal obligations.
• Support tickets: 3 years.
• Analytics data: Anonymised after 26 months.

7. International transfers

Degigs operates within the European Union.

Your personal data may be transferred and processed in other EU Member States as part of providing our services.

Where required, we ensure appropriate safeguards through:

• European Commission adequacy decisions
• Standard Contractual Clauses (SCCs)
• Other lawful transfer mechanisms where applicable

8. Cookies and tracking

We use a minimal set of cookies necessary to authenticate sessions, improve security and remember your preferences.

For more information, please see our Cookie Policy.

9. Automated decision-making

Some verification and fraud prevention processes are performed automatically by our payment providers, including identity verification required for payment processing.

If you believe an automated decision has been made in error, you may contact us for assistance.

10. Changes to this policy

We may update this Privacy Policy from time to time.

When significant changes are made, we will:

• Notify registered users by email where appropriate
• Publish a notice on our website
• Update the “Last updated” date
• Provide a summary of major changes when applicable

11. Contact

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us at:

contact@degigs.com

You also have the right to lodge a complaint with your local data protection authority if you believe your privacy rights have not been adequately addressed.